Why does my Candy washing machine keep stopping?

Your Candy washing machine often stops due to common issues we encounter in the region, such as an unbalanced load , a blocked drain filter (which can be more common with varying water quality), issues with your home's water supply pressure, or an underlying fault with the motor or control board.

What is the most common washing machine failure?

Based on our experience servicing appliances locally, the most frequent washing machine failures typically involve drainage problems (often from clogged pumps or filters), issues with the spin cycle (like an unbalanced load or a faulty motor/belt), or problems with the door or lid switch .

How long is the warranty on a Candy washing machine?

Candy washing machines generally come with a 1-year standard manufacturer's warranty covering parts and labour. For residents in the Durban area, it's always best to check your specific model's documentation or consult the local retailer you purchased it from for the precise terms, as extended warranty options might be available.

Why is my Candy washing machine not spinning or draining?

If your Candy washing machine isn't spinning or draining, the most common culprits are a clogged drain pump filter or the drain hose itself , an unbalanced laundry load , or a faulty door interlock switch . Less frequently, it could indicate a problem with the drain pump or the main motor.

Could the load be unbalanced?

Yes, if the laundry inside is unevenly distributed, especially with heavy items like towels or bedding, the machine may automatically stop spinning to prevent damage.

What if the machine is too old to fix?

If our technician determines that the cost of the repair exceeds the economic value of your machine, we will give you an honest, professional recommendation to replace the unit, ensuring you don’t spend money on a lost cause.

Do you charge a call-out fee?

Yes, we charge a fixed call-out and diagnostic fee to cover the cost of the technician's time and travel to your Durban home and to conduct the professional assessment of your appliance.

Why does my Candy washing machine keep stopping?

Your Candy washing machine often stops due to common issues we encounter in the region, such as an unbalanced load , a blocked drain filter (which can be more common with varying water quality), issues with your home's water supply pressure, or an underlying fault with the motor or control board.

What is the most common washing machine failure?

Based on our experience servicing appliances locally, the most frequent washing machine failures typically involve drainage problems (often from clogged pumps or filters), issues with the spin cycle (like an unbalanced load or a faulty motor/belt), or problems with the door or lid switch .

How long is the warranty on a Candy washing machine?

Candy washing machines generally come with a 1-year standard manufacturer's warranty covering parts and labour. For residents in the Durban area, it's always best to check your specific model's documentation or consult the local retailer you purchased it from for the precise terms, as extended warranty options might be available.

Why is my Candy washing machine not spinning or draining?

If your Candy washing machine isn't spinning or draining, the most common culprits are a clogged drain pump filter or the drain hose itself , an unbalanced laundry load , or a faulty door interlock switch . Less frequently, it could indicate a problem with the drain pump or the main motor.

Could the load be unbalanced?

Yes, if the laundry inside is unevenly distributed, especially with heavy items like towels or bedding, the machine may automatically stop spinning to prevent damage.

What if the machine is too old to fix?

If our technician determines that the cost of the repair exceeds the economic value of your machine, we will give you an honest, professional recommendation to replace the unit, ensuring you don’t spend money on a lost cause.

Do you charge a call-out fee?

Yes, we charge a fixed call-out and diagnostic fee to cover the cost of the technician's time and travel to your Durban home and to conduct the professional assessment of your appliance.

Candy washing machine repairs - Durban Experts

Expert Candy Washing Machine Repair in Durban: Fast, Guaranteed & Local Service

Dealing with a broken Candy washing machine in Durban shouldn’t stress your family. For homeowners in Durban, and the surrounding area, Smart Appliance Centre CC is your qualified local expert. We specialise in repairing Candy appliances, offering fast, guaranteed service built on speed and expertise. Don’t let leaks or error codes disrupt your routine. Call us now and let our technicians restore to your home today.

Fast and reliable Candy washing machine repairs

We know waiting days for a technician isn’t an option when laundry piles up. Our efficient, locally-focused scheduling means we offer same-day repair appointments across major Durban suburbs. From the moment you call, we prioritize getting a skilled technician, equipped with hands-on experience, to your door quickly to diagnose and fix the problem, minimising the disruption to your busy schedule.

Candy washing machine service - Affordable

We operate on a policy of honesty and clarity. Before any work begins, our technician will provide a transparent, written quote detailing all costs, including labour and parts. There are no hidden fees, no surprise charges, and no guesswork. Our friendly and professional approach ensures you feel comfortable and informed throughout the entire process.

Exclusive Use of Genuine Candy Parts

To ensure longevity and maintain the performance standards Candy built into your machine, we only use genuine, manufacturer-approved Candy replacement parts. Inferior, generic parts can cause cascading problems and shorten the lifespan of your appliance. We use the best parts because we believe in delivering the best, most trustworthy repair solution.

Washing machine technician (Candy)

Drum and Spin Cycle Repairs (E06 & Mechanical Failures)

A washing machine that won’t spin is one of the most frustrating issues, especially when it leaves clothes soaking wet. This can be caused by various complex mechanical or electronic faults related to imbalance or drive failure.

Motor and Carbon Brush Replacement: We service and replace worn-out drive motors and carbon brushes, which are essential for the drum’s rotation and are a common fault on older models. Our expert technicians ensure correct alignment and testing.
Drum Bearing and Spider Replacement: Loud grinding, knocking, or rumbling noises, especially during the spin cycle, often indicate damaged drum bearings or a cracked drum spider. This is a complex, intensive repair that our experts perform efficiently and correctly, restoring smooth, quiet operation to your machine.
Drive Belt Replacement: A snapped or broken drive belt will prevent the drum from turning. We quickly fit a new belt specific to your Candy model, ensuring the correct tension for optimal spinning.
E06 Error Code Diagnosis: This error typically relates to an out-of-balance load or a malfunctioning sensor (tachometer). We accurately diagnose whether the issue is a simple reload or a more serious issue with the main control board or motor circuit.

We repair all Candy washing machine problems in Durban

Drainage and Water Pump Issues (E03 – The Blockage Blocker)

If your machine leaves clothes soaking wet or won’t drain at all, the problem is usually in the drainage system, often indicated by the critical E03 error code. A failed drain can also lead to water retention and unpleasant odours.

Blocked or Faulty Drain Pump: We specialise in clearing blockages (coins, socks, lint) and replacing faulty drain pump motors to ensure rapid and complete water removal. We always check for foreign objects that may have caused the pump failure.
Clogged Filter Clearing: A common, yet often overlooked, cause of drainage failure is a heavily clogged pump filter. We thoroughly clean or replace the filter to restore unhindered flow and prevent back-up.
Drain Hose Repair and Replacement: We check for kinks, internal blockages, and leaks in the drain hose itself, ensuring correct installation and positioning to prevent future backflow or drainage issues.

Candy Models We Service Across Durban

Our expertise covers the complete range of Candy washing machines, from compact units perfect for smaller Durban apartments to large-capacity models for busy family homes. If you own a Candy machine in Durban, we have the specialised knowledge to fix it.

Candy Grand’O Vita: Known for its large capacity and smart cycles.
Candy Smart Touch: Models featuring NFC connectivity and app-controlled cycles.
Candy Aqua: Compact and slimline units ideal for apartments and tight spaces.
Candy Bianca: Premium models with advanced wash programs and sophisticated controls.
Older Candy Models: Even if your reliable Candy machine is many years old, we have the experience and access to genuine parts to keep it running efficiently and safely.
Candy Washer-Dryer Combinations: We specialise in the dual-functionality of these units, addressing faults specific to both the wash and dry cycles.

Your Local Durban Appliance Repair Experts: We Come To You

As a proudly local Durban business, we are committed to providing prompt service across the entire region. We understand the specific needs and pressures of our local community, ensuring our vehicles are strategically positioned for rapid, same-day response.

Our dedicated service area covers, but is not limited to, the following key suburbs and districts:

North Durban: Umhlanga Rocks, Durban North, La Lucia, Mount Edgecombe, and Phoenix.
West Durban: Westville, Pinetown, Hillcrest, Kloof, and New Germany.
Central Durban: Berea, Musgrave, Morningside, Glenwood, and the CBD.
South Durban: Amanzimtoti, Bluff, Isipingo, and surrounding areas.

When you call us, you’re not calling a national call centre; you’re calling your dedicated, local Durban-based Candy washing machine repair team who know the city and value your time.

The SAC Durban Process: Simple, Transparent, and Safe

We’ve streamlined our repair process to be as hassle-free as possible for our customers in Durban. Our goal is to make the entire experience friendly, professional, and efficient.

Step 1: Contact & Initial Diagnosis

Call us or book online. We’ll ask a few quick questions about your machine’s model and the fault (e.g., “It’s showing E03”) to prepare our technician and load the correct genuine Candy parts onto the van.

Step 2: Same-Day Appointment Scheduling

We aim to schedule your visit for the same day whenever possible. You tell us a time that works for you in your Umhlanga, Westville, or Berea home, and we’ll be there promptly.

Client Testimonials

Our clients love us, here are a few of their quotes.

extremely pleased with the service received from technicians from Smart appliances. Would use them again.

Samukelisiwe Khuzwayo

Absolutely helpfull Very well experienced Great guys to work with

Selvin Moodley

Quick and efficient service. We'll done. Collin and Tolo. Collection and delivery team

Junaid SAIB

Efficient and quick service received from the technical team and Nirosha. I will use Smart Appliance Centre again.

Samanta Thaver

fill in our form for cady washing machine repair bookings

Durban Homeowners

Getting the Best Out of Your Candy

We’re here for more than just fixes! Visit our blog for our easy-to-follow guide: Tips and Tricks: How to Use Your Candy Washing Machine.Learn to master every cycle for perfectly clean laundry every time.

frequently asked questions

Why does my Candy washing machine keep stopping?
Your Candy washing machine often stops due to common issues we encounter in the region, such as an unbalanced load, a blocked drain filter (which can be more common with varying water quality), issues with your home's water supply pressure, or an underlying fault with the motor or control board.
What is the most common washing machine failure?
Based on our experience servicing appliances locally, the most frequent washing machine failures typically involve drainage problems (often from clogged pumps or filters), issues with the spin cycle (like an unbalanced load or a faulty motor/belt), or problems with the door or lid switch.
How long is the warranty on a Candy washing machine?
Candy washing machines generally come with a 1-year standard manufacturer's warranty covering parts and labour. For residents in the Durban area, it's always best to check your specific model's documentation or consult the local retailer you purchased it from for the precise terms, as extended warranty options might be available.
Why is my Candy washing machine not spinning or draining?
If your Candy washing machine isn't spinning or draining, the most common culprits are a clogged drain pump filter or the drain hose itself, an unbalanced laundry load, or a faulty door interlock switch. Less frequently, it could indicate a problem with the drain pump or the main motor.
Could the load be unbalanced?
Yes, if the laundry inside is unevenly distributed, especially with heavy items like towels or bedding, the machine may automatically stop spinning to prevent damage.
What if the machine is too old to fix?
If our technician determines that the cost of the repair exceeds the economic value of your machine, we will give you an honest, professional recommendation to replace the unit, ensuring you don’t spend money on a lost cause.
Do you charge a call-out fee?
Yes, we charge a fixed call-out and diagnostic fee to cover the cost of the technician's time and travel to your Durban home and to conduct the professional assessment of your appliance.

Candy Washing Machine Repairs in Durban | Book Now

Your home routine shouldn’t be defined by laundry stress. The frustration of a faulty appliance ends here. By choosing Smart Appliance Centre CC Durban, you’re not just booking a repair; you’re investing in speed, qualified expertise, and the integrity of genuine Candy parts.You deserve the absolute confidence that comes from knowing your essential Candy washing machine is back in safe, expert hands, backed by our guarantee.

Candy washing machine repairs in Durban

Expert Candy Washing Machine Repair in Durban: Fast, Guaranteed & Local Service

Fast and reliable Candy washing machine repairs

Candy washing machine service - Affordable

Exclusive Use of Genuine Candy Parts

Washing machine technician (Candy)

Drum and Spin Cycle Repairs (E06 & Mechanical Failures)

Drainage and Water Pump Issues (E03 – The Blockage Blocker)

Candy Models We Service Across Durban

Your Local Durban Appliance Repair Experts: We Come To You

The SAC Durban Process: Simple, Transparent, and Safe

Step 1: Contact & Initial Diagnosis

Step 2: Same-Day Appointment Scheduling

Client Testimonials

Our clients love us, here are a few of their quotes.

fill in our form for cady washing machine repair bookings

Getting the Best Out of Your Candy

frequently asked questions

Why does my Candy washing machine keep stopping?

What is the most common washing machine failure?

How long is the warranty on a Candy washing machine?

Why is my Candy washing machine not spinning or draining?

Could the load be unbalanced?

What if the machine is too old to fix?

Do you charge a call-out fee?

Candy Washing Machine Repairs in Durban | Book Now