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How to Care for Your Samsung Bespoke AI Side-by-Side Fridge

A technician repairing a Samsung home appliance in Berea, Durban.

Your Samsung Bespoke AI Side-by-Side fridge is more than just an appliance—it’s a smart, stylish centrepiece for your home. Given its high-tech features and custom design, proper care is essential, especially in Durban’s unique climate. This guide offers practical maintenance tips tailored to local conditions. 

Understanding Your Bespoke AI Advantage

  1. Before starting maintenance, it’s worth understanding what it is that makes  the Samsung Bespoke AI fridge ideal for Durban homes. 
  2. Its AI Energy Mode helps reduce electricity costs by learning your usage habits. 
  3. The Family Hub™ screen offers  smart home control, while advanced humidity control protects food in Durban’s damp climate. Finally, the customisable Bespoke design needs proper cleaning to stay looking its best. 
Time Needed : 5 hours
Now, let's get into the practical aspects of caring for your high-tech cooler.
  • Daily Maintenance: Quick Wipes & Smart Checks


    • Wipe down the exterior surfaces of your Bespoke fridge using a soft, damp cloth—glass panels can be cleaned with glass cleaner and metal with a neutral detergent.

    • Always dry with a soft cloth and avoid harsh chemicals. Clean the door handles regularly with mild detergent to remove grime and fingerprints. Check for spills often and wipe them up immediately to prevent stains and odours. Gently clean the Family Hub™ screen with a soft, wet cloth to keep it clear and responsive.

  • Monthly tasks

    • Set aside time each week to keep your fridge clean and efficient. Wash shelves and drawers with warm, soapy water to prevent mould and odours—especially important in Durban’s warm climate.
    • Wipe down interior walls and clean the rubber door seals to maintain a proper fridge seal and avoid energy waste. Lastly, organise food by tossing expired items and allowing space for air circulation to keep everything evenly cooled.

  • Every 6 Months to Annually

    • Every six months to a year, replace your Samsung Bespoke AI fridge’s water filter to maintain clean water and prevent mineral buildup—especially important in Durban, where hard water can affect performance.
    • It’s also wise to schedule a professional deep clean and inspection annually to catch any hidden issues. Keep an eye out for humidity-related condensation, power fluctuations, and pests, all common in Durban’s climate, and take preventative steps like cleaning seals, using surge protectors, and maintaining a clean kitchen.

Tools
  • cleaning equipment
  • cloths

Addressing Common Durban-Specific Challenges 

  • Humidity and condensation: Durban’s high humidity can lead to increased condensation inside your fridge. Ensure door seals are clean and intact. If you notice excessive condensation, check your fridge’s humidity control settings and ensure they are optimized. The AI Energy Mode will also play a role in optimising cooling to manage humidity.

  • Power fluctuations: While your Bespoke AI fridge is built with advanced electronics, prolonged power outages or frequent surges can impact its performance. Consider investing in a surge protector for your appliance, especially in areas prone to unstable electricity supply.

  • Pest control: As with any food storage area, ensure your kitchen is kept clean to deter pests. Check the back of your fridge (especially after cleaning coils) for any signs of unwanted visitors.

If you have issues with your appliance, check us out for all your Samsung fridge repairs.
Commonly asked questions
  • What is Samsung Bespoke AI?

    Samsung’s Bespoke AI is Samsung’s next-generation lineup of home appliances — particularly refrigerators — that fuse customisable design with advanced artificial intelligence to enhance efficiency, convenience, and connectivity.

Bespoke Fridge Care for Durban Airbnb Hosts & Coastal Homes
use Vacation Mode Between Guests

When your Airbnb or beach home is unoccupied, activate Vacation Mode to lessen  energy use and prevent frost build-up. This setting keeps your fridge cool without overworking it, especially useful if you host seasonally or take breaks between bookings.

With guests coming and going, it’s crucial to wipe down the inside of your fridge after each stay. Use a gentle, food-safe cleaner to remove spills, odours, and fingerprints. Don’t forget to clean seals and the drip tray—Durban’s coastal humidity can lead to mould if left unchecked.

Stocking essentials like bottled water, milk, or juice can be a great touch. Just avoid overloading the fridge—this blocks airflow and forces it to work harder in Durban’s warm climate. A few thoughtful items go a long way without risking appliance strain.

Position your fridge with adequate space around the sides and back to help airflow and reduce overheating. In coastal areas like Ballito or Umdloti, salty air and moisture can affect fridge performance, so this simple tip helps prolong appliance life.

A small sign inside the fridge can prevent mishaps. Something like: “Please keep the fridge plugged in at all times” or “Feel free to use this space—clean items  will be appreciated!” It gently encourages good use without being overbearing.

For any queries about your fridge, visit the official Samsung website .

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